Beginner's guide.
Member Registration & Login
- I want to know how to transition to the new login system.
- I want to cancel my Ticketme membership.
- I cannot log in with my email address.
- I want to change the email address for important communications.
- I want to confirm the email address used for membership registration.
- I want to register as a new member with a wallet.
Purchase and transfer
- The message "Failed to purchase the ticket" is displayed, and I cannot buy the ticket.
- I want to purchase from the event organizer.
- I want to purchase the ticket as the buyout offer has been approved.
- I want to send a buyout offer to a specific user.
- I want to send a buyout offer to all ticket owners.
- I want to transfer a ticket.
Admission and use
Ticket issue
Membership Card
- I received a membership ticket and would like to become a member.
- I want to use the benefits and rights of the membership ticket.
- I want to resume the automatic renewal of my membership ticket.
- I want to cancel my membership ticket.
- I want to know about the initial payment for the membership fee.
- I want to know about the payments for the membership fee (monthly) from the second payment onwards.
Secondary Distribution
- I want to allow buyout offers in the secondary market.
- I would like to know the organizer's return rate and resale royalty in the secondary market.
- I want to list a confirmed ticket for secondary sale.
- I want to know the sales fee for the secondary market.
- I want to know what happens to tickets that were not purchased in the secondary market.
- I want to change the price for the secondary sale.
Event Ticket
Goods Exchange Ticket
Sales & Marketing
- I want to know the minimum withdrawal amount for sales proceeds.
- I want to know about the sales proceeds when contacting the administration after shipping goods.
- I want to know about the sales proceeds when the goods are not marked as received.
- I want to know about the sales proceeds when the goods are not redeemed.
- I want to know the timing when sales proceeds (membership tickets) are confirmed and available for withdrawal.
- I want to know the timing when sales proceeds (merchandise exchange vouchers) are confirmed and available for withdrawal.